If you would like to exchange your order, simply email us at support@baxter-baxter.com telling us you will send back the product and the product/size you wish to receive in exchange.

Please note that returns will need to be sent to the following address:

Baxter&Baxter - Returns
Flat 1 Quay Point, Station Road
Woodbridge, Suffolk, IP12 4AW
United Kingdom

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

Simply return the unused item(s) in its original packaging within 30 days of delivery for an exchange or full refund. Unless there is a fault with the product, return shipping costs are for the returning party. Make sure to include contact information with the return. We advise using a tracked service.

To start a return, you can contact us at support@baxter-baxter.com. Please note that returns will need to be sent to the following address:

Baxter&Baxter - Returns
Flat 1 Quay Point, Station Road
Woodbridge, Suffolk, IP12 4AW
United Kingdom

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 7 business days.

If a returned item is shipped international, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Baxter&Baxter is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.

Unfortunately, we cannot accept returns on gift cards.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.